- what information we collect
- how we use and store it
- what rights you have in relation to your information
At G&G, we are committed to user privacy. We take all reasonable steps to ensure that your information is kept secure and according to the law. This policy applies to users of the website and our clients and customers. By providing us with your data, you confirm that you are over 18 years of age. By using this website you are legally agreeing to the terms within this policy. This applies from your first site visit.
We may change this policy from time to time. If that happens, this page will be updated. We recommend you check this page before using the website to ensure that you are aware of and accept any changes.
GRACE AND GRIT is managed by Kim Brice who is registered in The Netherlands under the Chamber of Commerce Registration Number 27345768 and VAT number NL2475.59.945.B02. Kim Brice is the data controller for this website and is responsible for data protection.
What personal date do we collect?
We use contact forms to collect your name and email address, as well as any other personal information given within your message. We also use additional forms when people enroll for coaching and trainings which collects relevant personal details, such as work and education history, reasons for wanting to do the course or follow a coaching trajectory as well as health issues.
We retain copies of emails sent to us on our servers. These may contain personal information such as name, email address and any personal information in message contents.
Mailing lists and newsletters
We use mailing lists and newsletters. We make it clear what you are signing up to when you subscribe to our newsletter. You can subscribe through an online form, or subscriptions may also be manually processed with prior written agreement from you. Data is only processed with your consent and you have the right to unsubscribe at any time.
We use a third party provider, Mail Chimp, to deliver and monitor our newsletters, as well as maintain our mailing lists. For more information, please see Mail Chimp’s privacy notice: https://mailchimp.com/legal/privacy/
We will record your communication preferences when you subscribe to our email newsletter and may monitor whether you open our emails and which links you click on. We may also log your Internet Protocol (IP) address, and the type of web browser used.
We use social media to engage with our users and we link to our pages on Facebook and other social media as they develop and are used (such as Twitter, Instagram, iTunes and YouTube, etc.). We hold details of our social media followers, according to what is shared by you and the platform concerned.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Use of social sharing buttons is at your own discretion. Social media platforms may track and save your request to share a web page.
You should refer to the Privacy Policies of these channels to understand how they treat your data:
When someone visits our site, we use a third party service, Google Analytics, to collect details of visitor behavior patterns (e.g. how many people visit particular pages on our site and when). This information is to help us market our services to the right people in the best ways. This information does not allow us to identify users.
To enhance our communications, we use photos and videos on our website and in newsletters and social media posts. We will ask your permission before doing this and explain what the images will be used for – either verbally or as part of the sign-up/contracting process for an event.
Special categories of data
Data protection laws specify special categories of personal data (such as ethnic or racial origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life or criminal record). For our business, the only special category of data it is necessary for us to collect concerns physical and mental health. However, we recognize that our users may volunteer other special category information while communicating with us.
How do we use your data?
- To answer your queries and respond to your feedback.
- To follow up with you after a training/event/coaching sessions.
- To let you know of products, resources, updates and special offers related to Grace and Grit services.
- To provide you with resources related to Grace and Grit and its services (e.g. resource downloads)
- To personalize your experience and to allow us to deliver the type of content and products in which you are most interested.
- To improve our website, so we can better serve you.
- To enable you to apply/register for our in-person and online trainings/events/classes/coaching sessions.
- To help us identify those who are suitable for our in-person and online trainings/classes/events (we may look at factors including experience, interests, motivations and mental/physical health).
- To enable us to offer extra support where needed (eg with physical/mental health issues) during our trainings/classes/events/coaching sessions.
- To administer our in-person and eventually online trainings/classes/events/coaching sessions, including attendance registers.
- To administer contests, promotions, surveys or other site features.
- To efficiently process your transactions, including purchases made online.
Your personal information is held only until it is no longer required or has no use.
Sharing information with third parties
We do not sell, trade, or otherwise transfer your personal data to third parties unless we have gained your permission. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users – so long as those parties agree to keep your information secure and confidential. It also does not include institutions which require attendance registers for trainings/classes/events held at their premises. We may also release information when it’s appropriate to comply with the law, enforce our site policies, or protect the rights, property or safety of ourselves or others.
Occasionally, at our discretion, we may include or offer third-party products or services through our website or electronic communications. These third-party sites have separate and independent privacy policies, which we are not responsible or liable for. However, we seek to uphold our integrity and welcome any feedback about other sites.
Every effort has been made to ensure that technologies we use for collecting and holding data are safe and secure. Your personal data is contained behind secured networks and is only accessible by designated individuals, who are required to keep the information confidential. However, the Internet is not completely secure and we cannot guarantee the security of personal data transmitted through our website or by email. Users provide personal details at their own discretion and their own risk.
Your legal rights
We recognize your legal rights with regards to your data and will uphold these in accordance with data protection laws. You may request details of personal information which we hold about you under the General Data Protection Regulation Act. See https://www.eugdpr.org/ for more information about your rights under GDPR.
You have the right to access the personal data we hold about you. We will endeavor to respond quickly to any such requests; legally, we are required to respond within one month of receiving the request and any other necessary information.
You have the right to request that we amend or change personal information that is inaccurate or incorrect.
You have the right to ask us to delete personal information from our systems at any time and without giving any reason. We will act on any such request without delay.
If you wish to make any such requests, you should contact the person responsible for data protection by emailing us at firstname.lastname@example.org.
Changes to this policy
Concerns and complaints
If you want to raise a concern or make a complaint about the use of your data, you can contact us by emailing email@example.com.